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Complaints

How to raise a complaint about Wellth, and how we answer it.

This page is being drafted with counsel in Uganda and Kenya. The final text will be published here before any money feature switches on.

What already applies

  • Write to dev@tallgrasshq.com with what happened, when, and any reference on your receipt.
  • Where Help & support is on in the app, write to Tall Grass there. Your question and our answer stay in the app.
  • A complaint about a payment is checked against the partner's own record of it, never guessed.
  • Once our licensed partners are live, their complaint routes and the regulators you can escalate to will be listed here.